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Where to apply if the driver fails to comply with timetables?

   If the bus / trolleybus arrived not in accordance with its timetable, please contact us by email indicate the date and time, route number, bus stop title and moving direction (garage or license plate number of bus / trolleybus, if possible). Please indicate your name or surname, telephone number or email address, so we could contact you, check the information and answer.

   The most common reasons of buses / trolleybuses lateness: traffic jam on city streets, traffic accident blocking the road and breakdowns of buses / trolleybuses.

   The passengers often complain that buses / trolleybuses arrive earlier, but after the analysis of such complaints we usually determine these are the cases of lateness of the previous vehicles.

   In 2015 there was introduced a new app “m.ticket” where users can write complains or suggestions.